1. Our commitment We appreciate your trust in us. We promise to protect your privacy, take all reasonable precautions, and comply with all applicable laws and regulations regarding the protection of personal data to safeguard the security and prevent misuse of your personal data. The purpose of this privacy policy is to help you understand the types of personal information we collect from you, how we use and protect your personal information, and your rights and choices.
2. Categories of Personal Information We Collect We collect categories of personal information, including but not limited to: a. Your title, name, gender, phone number, email address, residential address, email address, billing address, delivery address or other contact information, your year, month and date of birth, your payment or credit card data, username and password, and any other personal information voluntarily provided by you to us; and b. – Your computer, mobile phone or other electronic/communication device’s IP address, real-time location data, browser settings, browsing records, referrals to our platform’s recommended sites and other Internet recorded data.
3. Collect your personal information We may obtain personal information about you through various means, such as: a. When you shop online or in our physical stores; b. When you participate in our activities or promotions; c. When you apply for or use our membership card or participate in any of our membership or promotional programs; d. When you register an account with us; e. When you participate in any survey or marketing activity; f. When you log in to visit our website, use our mobile applications, or browse any of our social media pages; g. When you use WiFi service in our store or during events; h. When you contact us in person, by phone, email or any social media platform to inquire or provide data; i. When confirming your identity; j. When you subscribe to our marketing or promotional data. You may choose not to provide us with the requested personal information, but if you choose not to provide it, we may not be able to offer you our products, services, or discounts, or you may not be able to log in to our platform or use certain features. You need to ensure that the personal information provided is true and accurate. If there are any changes, please contact us for updates in a timely manner to protect your membership rights. You have the right to request us to provide personal information about you and to correct, update or delete such data. If you reside in the European Union, you have additional rights regarding your personal data, please refer to item 11 ‘Rights of Data Subjects’.
4. Purpose of collecting personal information Your personal information may be used for one or more of the following purposes (“Purpose”): a. Communicate with you; b. Verify your identity and any accounts related to us that you have opened, and manage or merge relevant accounts; c. Manage any membership or other marketing, promotional or corporate activities we participate in, including providing you with the benefits you enjoy; d. Processing your product or service orders (such as retaining the contents of your shopping cart, making arrangements related to billing, payment, refund, and delivery); e. To handle and respond to your inquiries, suggestions, or complaints; f. Conduct customer opinion surveys or organize events for customers; g. To provide you with customer service; h. Conduct analysis to assist us in further understanding customer needs and improving the quality of our services and products; i. Personalize the content of our shopping websites/mobile applications and social networks/media platforms to provide you with a better customer experience; j. Design specific promotional offers; k. Conduct advertising campaigns, including targeted advertising; l. Conduct direct marketing activities; m. Fulfill our responsibility to keep records of processing activities n. Comply with legal, regulatory, or compliance requirements, handle inquiries from law enforcement or regulatory agencies, or seek legal advice; and o. Any other purpose directly related to any of the above situations. We will only collect personal information that is necessary or directly related to achieving the specified purpose. If we intend to use your personal information for purposes other than those mentioned above, we will obtain your consent before using your personal information.
5. Direct promotion We will use your personal information for direct promotions, including sales and promotion of 59699SHOP. We will not provide your personal information to third parties for direct marketing purposes. If you wish to cancel the collection of information related to direct sales activities, you can contact our customer service director using the methods listed in “Contact Us” below to indicate your choice or request us to change your choice (at no additional cost). If you receive information related to direct sales activities via email, please follow the unsubscribe link provided to unsubscribe from receiving the information. For customers in Hong Kong, Singapore, and Macau, we will not use your personal information for direct marketing without your consent. We will use your personal information such as name, mobile phone number, email address, and/or residential address to notify you of our latest products and/or market promotions. For customers in Singapore and Malaysia, we will use your personal information on the premise of providing you with goods and services, and you agree that we will process your personal information in accordance with this privacy policy. If you agree to our use of your personal information for advertising or direct promotion, we will continue to transmit relevant information to you until you cancel the collection of information related to direct sales activities. For EU customers, unless you object to the collection of information for direct marketing, we rely on legitimate interests as the legal basis for using your personal information for direct marketing to you. You have the right to cancel the collection of information related to direct sales activities at any time. You can (a) contact our customer service officer using the “Contact Us” method, or (b) if you receive information via email, click on the unsubscribe link provided. We will keep your decision properly on file, and your decision to cancel the collection of information related to direct sales activities will not affect the legality of our previous processing of personal data.
6. Use of your personal information We will process (including but not limited to collecting, storing, preserving, using, transferring, and disclosing) the data you provide in accordance with relevant laws and regulations. We will ensure that your data is secure, accurate, and up-to-date, and will not be stored for longer than necessary.
7. Legal basis for processing personal data of EU customers We have the following legal ways to process your personal information: The use of data is in line with our legitimate interests We may use your personal information while safeguarding our interests, but these interests will not override potential harm to you. We believe that we have a certain legal basis for using your personal information, including but not limited to: -To provide you with services, including verifying your identity and any accounts you have opened with us, managing any membership or other marketing activities, processing your product or service orders and retaining your shopping cart contents, making arrangements related to billing, payment, refund and delivery, handling and responding to your inquiries, suggestions or complaints, conducting analysis for other purposes, processing your personal information and conducting direct marketing activities within your expectations; -Fulfill our legal responsibilities (such as preventing money laundering and counter-terrorism activities); -Assist us in further understanding customer needs and improving our service quality; -Ensure the smooth operation of our services; -Assist in ensuring the security of our system and preventing illegal intrusion or network attacks; and -To safeguard the commercial interests of our shareholders. agree We can use your personal information with your consent. Your consent is valid only if it meets the following conditions: -Voluntarily and without any pressure from us; -You need to know what you will agree to – we will ensure that you have sufficient information; -We will obtain your consent for each matter – we will avoid requesting bundled consent from you so that you are clear about the matters you agree to; -Your consent must be proactive and proactive – we will obtain your consent in a clear and unambiguous manner, such as providing a grid for you to write down. You have the right to withdraw your consent at any time, and we provide detailed instructions in the ‘Contact Us’ section below. Fulfill our contractual obligations We can use your personal information to fulfill our contract with you, such as obtaining your credit card and bank account data to process your payments. Fulfill our legal responsibilities In addition to fulfilling our contract with you, we may also use your personal information to comply with and fulfill our legal obligations.
8. Data collected through automated means Cookies are the data saved by your browser on your computer or other Internet related devices when you browse the website. We will use cookies for different purposes: a. Cookies necessary for operation. These cookies allow you to browse our website and its content, such as logging into the website or protected areas, so they are necessary. These cookies cannot be turned off, otherwise the website will not function properly, but these cookies will not store any personal information. b. Functional cookies. These cookies are used to enhance your shopping experience. For example, they will take note of the country you have chosen and the items you have purchased before for your next visit. The data collected by these cookies is anonymous and will not be used to track your browsing activity on other websites. You can choose whether to turn it off or not. c. Target Cookies. Most of these cookies are provided by third parties. They can record the websites visited by your settings and track your browsing activity on other websites. Examples of cookies we use include Google Analytics and Adobe Analytics. The data they collect can be shared with other advertising networks for advertising purposes. Similarly, you can disable these cookies. If you continue to use these cookies without changing the settings, you agree to our use of these cookies on our website
How to control and delete cookies You can set your browser to disable all or some cookies. Please follow the following link: Chrome: https://support.google.com/chrome/answer/95647 Internet Explorer: https://support.microsoft.com/en-gb/help/17442/ Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences Safari: https://support.apple.com/kb/ph21411 Please note that if you change your browser to disable certain cookies, you may not be able to access some of our websites, and our other services may not function properly. In addition to using cookies, we also collect your data automatically through our mobile applications or online platforms, such as web server logs. The network server log is the activity record of browsing websites using mobile devices or personal computers. For example, a web server log can record the keywords you have searched or the online connections you have visited, as well as your browser data such as IP address and cookies installed by the server in the browser. The data collected automatically can be used for some of our purposes.
9. Browse history The data obtained from browsing history will only be used in accordance with the requirements of the Personal Data (Privacy) Regulations and will not be retained for more than the actual required time.
10. Shared data and how to share it We may disclose or transfer your personal information to 59699SHOP or any third-party service provider or business partner locally or internationally on a limited disclosure basis in order to achieve a certain purpose. If you want to transfer your personal data to another location, we will protect your personal data through contracts or other appropriate measures, and use your personal data to achieve the purpose in accordance with the cross-border data transfer mechanism under the data protection laws of your jurisdiction, with a standard not lower than that of your jurisdiction. We may also disclose or transfer your personal information to other places based on legal or regulatory requirements or as necessary to protect our interests (within the limits of the law), such as disclosing to insurance companies in the event of potential claims. We also reserve the right to transfer your personal data due to mergers, acquisitions, or corporate restructuring (as permitted by law).
11. Rights of data subjects You have the right to request a copy of the personal information we hold about you or to modify any incorrect or incomplete personal information we hold about you. We will not unreasonably delay and will process your request within the personal data law time limit in your jurisdiction (subject to any extension allowed by law). If we refuse your request to request or modify personal information, we will explain the reasons for the refusal to you. As a customer in Singapore, you have the right to withdraw your consent to our collection, use, or disclosure of your personal information in writing at any time through the channels listed under ‘Contact Us’ below. After receiving a request to withdraw consent, unless permitted by law, we will cease to collect, use, or disclose your personal information. However, withdrawing consent may prevent us from continuing to provide you with products and services. You also have other rights related to personal information, including the right to request our personal information about you, to modify, update or request us to stop using and disclosing it, or to delete the personal information we collect about you in certain circumstances and except with limitations or exemptions. As a customer in Malaysia, you may exercise your legal rights, including (i) refusing direct promotion or (ii) notifying us through the “Contact Us” channel below to withdraw your consent. As a resident of the European Union, you have the following rights under the General Data Protection Regulation at any time when we hold or store your personal data: i. Right to object -You have the right to object to our processing of your personal data based on one of the following reasons: (i) in our legitimate interests; (ii) We need to complete tasks or exercise powers in the public interest; (iii) Send you direct sales data; And/or (iv) due to scientific, historical, research, or statistical reasons The above categories of “legitimate interests” are the most commonly used reasons in your relationship with us. If you object to our processing of your personal data because we believe there is a practical need, we will stop the relevant activities in response to your objection unless there are the following reasons: -Important legal basis goes beyond your interests; or -To establish, conduct, and defend legal claims. Ii. Right to withdraw consent -When we obtain your consent to process your personal data for a certain activity (such as automatic personal analysis), you may withdraw your consent at any time, unless we have other legal basis to continue processing your personal data. If so, we will notify you, otherwise we will stop the activity you have agreed to. Iii Submit data subject request for information application -You may request us to provide personal information that belongs to you and request us to correct, update, or delete such data. We may make inquiries based on your request; We may refuse your request due to legal reasons, but we will explain the reasons for the refusal to you. If we provide you with personal information that belongs to you and your request is clearly unfounded or excessive, we will charge you a fee; If you request us to provide additional copies, we will charge you reasonable administrative fees as permitted by law. Iv. Deletion Right You may request us to delete your personal information in certain circumstances. Generally speaking, such data must comply with one of the following criteria: -The purpose of collecting and/or processing data no longer exists; -You have withdrawn your consent for us to process your personal data and we have no reason to continue processing it; -Your data has been illegally processed (such as not complying with the provisions of the General Data Protection Regulation); -It is necessary to delete in order to fulfill our responsibilities as data processors in the European Union or its allies; or -We believe that we have a legitimate interest in processing your personal data, but we cannot demonstrate that the legality of continuing to process is greater than your opposition to our data processing. We can only refuse your request to delete based on the following reasons: -Exercise the right to freedom of speech and information; -Fulfilling legal responsibilities or carrying out public interest affairs or powers; -Public safety reasons in the public interest; -For storage, data collection or statistical purposes; -Make or defend legal claims. We will take reasonable procedures to handle your request to delete data. v. Restricting processing power You have the right to request us to restrict our processing of your personal data in certain circumstances. After accepting your application, we can only continue to store but will not be able to further process your data until: (i) the following situation (footnote 1) is resolved; (ii) Obtain your consent; Or (iii) due to the need to establish, pursue, or defend legal claims, protect the rights of others, or for reasons deemed important to the public interest of the EU and its allies, it is necessary to continue processing; You have the right to request us to restrict the processing of your personal data in the following situations: -When you dispute the accuracy of our handling of your data. In this case, our processing of your personal information will be restricted until the accuracy of the data is verified; -When you object to us having a legitimate interest in processing your personal data. In this case, you may limit our processing of your personal information until our legitimate interests are verified; -When we illegally process your personal data, but you choose to restrict our processing instead of deleting your personal data; -In the case where we no longer need to process your personal data, you need to establish, conduct or defend legal claims with that data. If we have already shared your personal information with a third party, unless it is impossible or involves disproportionate effort, we will notify the third party of the relevant restrictions, and we will also notify you before lifting the restrictions. Vi. Right of Amendment You also have the right to make corrections to any incorrect or incomplete personal information belonging to you that we possess, including in the form of supplementary statements. If we have already shared these personal information with a third party, unless it is impossible or involves disproportionate effort, we will notify the third party of the relevant corrections. You can also request detailed data about the third party from us. If we consider it reasonable not to accept your request, we will explain the reason to you. Vii. Portability of data The right to data portability applies to (i) our automatically processed personal data (i.e. without human involvement); (ii) The personal information you provide; And (iii) personal information obtained with your consent and for the purpose of fulfilling the contract; You have the right to transfer your personal information to the data processor, that is, you can transfer the details we have about you to the employer and third parties. We will transmit your data to you in a generally readable form so that you can complete the transfer, or we will directly transfer the data to you. VIII. Submit to supervisory agencies You also have the right to file a complaint with the supervisory agency in your location. If you wish to exercise these rights or revoke your consent to our processing of your personal data (when our legal basis for processing is consent), the “Contact Us” section of this privacy policy provides detailed instructions on how to contact us. Please note that we will keep in touch with you to handle the issues you have raised. If you believe that our processing of your personal data violates the Personal Data Law, you have the right to file a complaint with the supervisory agency responsible for personal data in your place of residence or contact our customer service representative listed in “Contact Us”.
12. Retain personal information We will review the personal information we hold from time to time. We will retain your personal information for no longer than necessary to achieve the intended purpose. Unless permitted by relevant laws and regulations, we will delete the personal information that has been used for the purpose as soon as possible within a reasonable time. We will permanently delete your personal information after the retention period expires, but some of your personal information will still be stored in our system, such as data that is waiting to be overwritten. For our purposes, this data cannot be used again, in other words, even if it exists in electronic systems, it cannot be requested or used by our employees.
13. Data Protection In order to protect and prevent your personal information from accidental, illegal, or unauthorized access, we will maintain appropriate measures to safeguard the confidentiality and security of our collection and processing of your personal information.
14. Third party websites This privacy policy applies only to us and not to any other third party (including the websites they operate). When clicking on links and/or advertising slogans to connect you to third-party websites or websites of our affiliated companies, you will be bound by their privacy policies. Although we support the protection of Internet privacy, we will not undertake any action taken by a third party outside our network.
15. Children’s Policy Our website and mobile applications are not suitable for direct use by individuals aged 16 or below. If you are 16 years old or younger, you should use our website and mobile applications with the accompaniment of your parents or guardians and should not disclose any personal information to us.
16. Modify Privacy Policy We may revise this privacy policy from time to time and publish it on our website and mobile platforms. You may browse this privacy policy from time to time to ensure that you are aware of the latest version.
17. Contact Us If you have any questions about this privacy policy or wish to exercise your right to request and change your personal information
Privacy Policy For online shopping, please contact our customer service representative [1] You may request us to restrict the processing of your personal data, including: (a) when you dispute the accuracy of our processing of your data. In this case, our processing of your personal information will be restricted until the accuracy of the data is verified; (b) When you object to us having a legitimate interest in processing your personal data. In this case, you may restrict us from processing your personal information until our legitimate interests are verified; (c) When we illegally process your personal data, but you choose to restrict our processing instead of deleting your personal data; (d) In the case where we no longer need to process your personal information, you need to establish, conduct or defend legal claims with that data.
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